Privacy Policy

Vans Direct is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Vans Direct manages personal information. It is structured as follows:

Personal information Vans Direct collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Vans Direct and complaints
Changes to Privacy Policy

1. Personal information Vans Direct collects

The main types of personal information Vans Direct collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Vans Direct such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Vans Direct's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Vans Direct's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Vans Direct's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Vans Direct.

Vans Direct collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Vans Direct keeps of telephone calls, or emails received, or messages sent to Vans Direct or posted on Vans Direct's pages on social media);
Vans Direct's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Vans Direct collects personal information in connection with running its business directly from the individual concerned. On occasion Vans Direct may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Vans Direct stores personal information in electronic and paper form.

Vans Direct uses and discloses personal information as follows:

to source vehicles and sell them to Vans Direct's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Vans Direct's customers and prospective customers;
to obtain products, services or information from Vans Direct's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Vans Direct knows about them);
to operate and manage Vans Direct's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Vans Direct. For example, Vans Direct may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Vans Direct also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Vans Direct uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Vans Direct uses in the operation of the computer program is browsing history on Vans Direct's websites, name, contact information, and other information you may input into Vans Direct's websites. The level of human oversight Vans Direct provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Vans Direct's staff.

4. Cookies

Vans Direct uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Vans Direct's web server. Vans Direct may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Vans Direct's platforms and those social media platforms. Vans Direct's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Vans Direct's website.

5. Links to other websites

Vans Direct's website may contain links to third party websites. Vans Direct does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Vans Direct and do not wish to receive these communications from Vans Direct in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Vans Direct.

7. Overseas transfers

Vans Direct's website/s are hosted in Australia. On occasion, a third party service provider Vans Direct engages or that Vans Direct is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Vans Direct holds about them by contacting Vans Direct during business hours on (03) 5339 3306 or via the contact page.

Vans Direct may require an individual making a request to verify their identity before processing their request.

Vans Direct will aim to respond to all requests promptly and within 30 days.

Vans Direct may refuse a request where permitted or required by law. Vans Direct will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Vans Direct and complaints

If you have any queries, concerns or complaints about how Vans Direct handles your personal information please contact Vans Direct during business hours on (03) 5339 3306 or via the contact page. Vans Direct may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Vans Direct can understand the nature of your concern. In most cases, Vans Direct will ask that you put your request in writing.

Vans Direct takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Vans Direct's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (03) 5339 3306
Mailing Address: 29 Grandlee Dr, Wendouree, VIC, 3355

10. Changes to Privacy Policy

Vans Direct may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.